FAQ
FAQ BIKE RENTAL

What documents are required to rent a bicycle?
Bicycle rentals require a valid ID and a credit card for the guarantee. If you don’t have a credit card, you can leave a deposit of € 100 for each bicycle and € 300 for each e-bike.

What does the rental include?
The rental includes a Kryptonite lock, a helmet, an instant puncture repair foam kit, a mount for your mobile phone, road assistance and a basket (only for city bikes).

Does insurance cover the bicycle?
No, the customer is responsible for theft and damages to the bicycle, limited to the deductible amount indicated in the contract.

Can I ride a bike everywhere?
The only limit is common sense. We will also happily give you tips and bike-friendly routes (loaded on GPS).

From what age can children be carried on a bicycle?
Children can be carried on a bicycle from one year of age and above. Those weighing up to 11 kg/24 lbs can be placed in a front seat, while from 11 kg/24 lbs to 23 kg/50 lbs they must use a rear seat.

At what age can children ride one of your bikes?
We have bikes suited for children from 120 cm/3.9 ft of height and upwards.

Is it difficult to ride a bike in Rome?
Our shop is located a few steps from the bike path along the Tiber river, and a stone’s throw from the bike path which leads to the ancient Appian Road. You can see pretty much everything you would driving, and more.

Are there any places I can go with my kids on a bike?
Starting from our venue and crossing only four intersections, there is a 30 km/18 mi-long bike lane. WARNING: the bike lane runs along the Tiber river so it cannot be used during periods of flooding.

Can I book a bicycle rental for my visit to Rome?
Certainly. You can book from our website www.easybikerent.it, and by calling us via Whatsapp/Viber +39 375 5678174 or landline +39 06 8395 8250.

How much advance do I need to book a bike rental?
Generally, one week is enough.

Why should I book now?
To make sure you find what you want. Also, the data you supply during booking will allow us to be faster on the day you collect the vehicle.

Can I cancel my reservation?
Yes, canceling a reservation is possible no later than 48 hours prior to the rental’s starting date and time. In this case, no amount will be charged, and any sums already paid will be returned.

What happens in case of bad weather?
In case of bad weather, the reservation can be canceled within the day of the rental. In this case, no amount will be charged, and any sums already paid will be returned.
No refunds are foreseen in case of rain after the rental’s beginning.

Do you provide a map?
We provide a map created specifically for riding scooters and bicycles.

If I have a flat tire or something on the bike doesn’t work anymore?
All our bikes are equipped with Michelin Pro-Tek puncture-proof tires outfitted with 5mm Kevlar puncture protection belts. For extra safety, we also provide instant puncture repair foam-kits. Nonetheless, if there should be problems in spite this, we’re always a phone call away (from 09.00 A.M. to 18.00 P.M.) via Whatsapp/Viber +39 375 5678174 or landline +39 06 8395 8250. One of our mechanics will be more than happy to assist you.

What do I do if I want to extend the bike rental?
No problem: you can call the store where you rented the bike and state the new delivery date and time. We’ll charge the difference when you return.

How many children can a cargo bike carry?
You can carry up to four children, with an overall weight of 100 kg/220 lbs, but the ideal number is two children.

Does the cargo bike have seat belts?
Yes. It’s equipped with seat belts for four children.

Which bicycle do you recommend?
A lot depends on your fitness level. E-Bikes will allow you to visit more places in less time.

Is it easy to ride an e-bike?
It’s quite easy. You ride it like an ordinary push bike, but with a lot less effort.

Do you have to pedal with an e-bike?
Yes. There is a sensor in the crank which detects movement. The assist kicks in only if you pedal.

In which cases does the bike not assist me?
The bike doesn’t assist you when you’re not pedaling when you press the brake levers, and when you’re exceeding 25 km/15 mi per hour.

How long does an e-bike’s battery last?
Our e-bikes have 5 levels of assistance and are equipped with 36v Lithium-ion batteries. The distance can vary from 25 km/15 mi to 60 km/37 mi depending on the use you make of it.

What happens when an e-bike’s battery is discharged?
Nothing. It merely stops assisting you and becomes like any other push bike. On request, we can provide the battery charger, but 4 to 6 hours are necessary for a full charge.

Is it possible to mount the child seat on an e-bike?
Certainly.

Is the Family Cargo an e-bike?
Yes. We try to make it easier for you to be a parent.

Is it difficult to ride the family Cargo Bike? And the Tandem?
No, it’s not difficult to ride either. Some practice and attention are necessary, but it isn’t hard; indeed it’s a lot of fun, both for the adults and the children.

 

FAQ SCOOTER RENTAL

What documents are required to rent a scooter?
A drivers license (class B for scooters up to 125cc, and A for 150/300cc) plus a credit card for the guarantee. If you do not have a credit card, you can leave the deposit in cash. A customer with a drivers license issued by a non-EU country must also exhibit an international driving permit.

What does the rental include?
All our scooters are equipped with third party liability insurance, safety locks, rear trunks, and two helmets.

What is third party insurance?
Civil liability insurance or third party insurance covers any damage you may cause to a third party or their belongings.

Can I buy any extra insurance?
Yes. At the cost of € 12,00 per day, you can buy extra insurance which reduces the deductible both in case of damage and theft.

Is the use of a helmet mandatory?
Yes. Both the driver and the passenger must wear an approved helmet.

Can I keep both helmets in the rear trunk?
Yes. There is enough space to store both helmets

What’s the minimum age to rent a scooter?
To rent a scooter, you must be at least 18 years old.

If I have no driving experience on two wheels?
We advise you NOT to rent a scooter. Trying to learn how to drive one in Rome can be very dangerous for yourself and others. We reserve the right NOT to deliver the vehicle if the driver doesn’t know how to drive. In this case, an entire rental day will be charged. We advise you to rent an e-bike instead.

Where can I park the scooter?
Wherever you see white or blue lines. Scooters don’t pay for parking.

How does it work with gasoline?
We provide the scooter with a full tank, and you should bring it back in the same condition. We also give you a map showing service stations.

What’s the minimum age required to carry children on the scooter?
It’s forbidden to transport children under five years on two-wheel motor vehicles in Italy. For older children, the law establishes the principle that their size must allow them to sit in a stable and balanced manner, in the position determined by the vehicle’s equipment.

Where does the rental begin and end?
Rentals begin and end at our shop in Via dei Cerchi 59 (near the Circo Massimo Metro station). They can also start and finish in one of our partner’s locations. Upon request, it’s also possible to book the delivery and/or collection of the vehicle at your place of stay by paying a surcharge of €10,00 per way.

What happens if I get a ticket?
In the event of a fine, we are required to supply your details to the police, who will send you the fine directly at home. Due to the bureaucratic work involved, you will be charged €30,00 euros + VAT for each fine. The ticket will be sent to you by the police office so that you can do the payment yourself.

Can I book a scooter rental for my visit to Rome?
Certainly. You can book from our website www.easybikerent.it, and by calling us via Whatsapp/Viber +39 375 5678174 or landline +39 06 8395 8250.

Why should I book now?
To make sure you find what you want. Also, the data you supply during booking will allow us to be faster on the day you collect the vehicle.

Can I cancel my reservation?
Yes, it’s possible to cancel a reservation no later than 48 hours prior to the rental’s starting date and time. In this case, no amount will be charged, and any sums already paid will be returned.

What happens in case of bad weather?
In case of bad weather, your reservation can be moved to a date to be determined within six months from the rental starting date, even on the same day. There will be no refund in case of rain after the beginning of the rental.

If I have a problem with the scooter?
We’re always a phone call away (from 09.00 A.M. to 18.00 P.M.) via Whatsapp/Viber +39 375 5678174 or landline +39 06 8395 8250. We’ll be happy to assist you.

Are there scooters that three people can ride?
No, European legislation does not allow scooters for the transportation of 3 people at the same time.

Is the helmet mandatory? How many helmets do you supply?
Yes, wearing helmets is mandatory throughout the European Union. We supply two with each scooter.

Can I go anywhere on the scooter?
Almost. You cannot ride inside pedestrian areas, in lanes reserved to public transportation (yellow lanes) and in the ZTL A1 – Limited Traffic Zone – area, whenever the electronic panel has “VARCO ATTIVO” (which means GATE ACTIVE) written on it.

What is the ZTL? And the ZTL A1?
Z.T.L. stands for Limited Traffic Zone and is an area where the circulation of cars is limited. The ZTL A1 is an area where the passage of both scooters and cars is restricted (bicycles can travel without any limitation). The ZTL A1 is located near Piazza di Spagna and more precisely in the area outlined by Via del Babuino, Via di Ripetta, Via del Corso and Via della Mercede. The gates are not active (you can ride inside) during holidays, Sundays and weekdays after 19.00 PM.

Can I go on the highway with a 125 cc scooter?
No. If you want to take the highway, you must rent a 300 cc scooter.

 

FAQ TOURS

Do you also do e-bike tours?
All our bike tours are done with e-bikes.

Why book a guided bicycle tour of Rome?
Because you will see Rome with the deserved calm and also because our tour leaders will drive you safely through the journey.

Why book a Vespa tour?
Because it’s the only way to visit the city quickly. It’s no coincidence that Rome is the European capital with the most significant number of motorized two-wheel vehicles.

Why book a Vespa/bike combo tour?
Because you can see the center of Rome and the Ancient Appian Road in just two mornings.

What is the minimum age required for children to participate in bike tours?
Children can be carried on a bicycle from one year of age and above. Those weighing up to 11 kg/24 lbs can be placed in a front seat, while from 11 kg/24 lbs to 23 kg/50 lbs they must use a rear seat. We supply the seats free of charge. However, they’re available only upon reservation: we suggest you email us at least 48 hours in advance at info@easybikerent.it

What’s the minimum age required for children to participate in Vespa tours?
Italian law absolutely prohibits the transportation of children under 5 years of age on motorized two-wheel vehicles. For older children, it establishes the principle that their size must allow them to sit in a stable and balanced manner, in the position determined by the vehicle’s equipment. Children pay full price.

Where do bicycle tours begin?
From our shop in Via dei Cerchi 59.

Where do the Vespa tours begin?
Once you book, we’ll send you an email with the exact address and a link to Google maps.

Why should I book now?
We advise you to book now as we have many requests! The number of participants in each tour is limited.

What happens in case of bad weather?
The tour is canceled, and the full amount is refunded. There is no refund if it rains after the tour starts.

Can I choose the itinerary?
Of course! Besides for our scheduled tours, we can organize private ones based on your needs.

What is the maximum number of participants for Easy Bike Rent bicycle tours?
10 people.

Do you have a minimum number of participants in your tours?
Yes, the minimum number of participants in our tours is of two people in total. We accept bookings from individuals, provided that the total number of participants be no less than two.

In which languages are Easy Bike Rent tours held?
Our group tours are held in English. Private tours can also be done in Italian, German, French, and Dutch.

Do you also accept children on your tours?
Infants under 1 year of age are not allowed to participate. Children between the ages of 1 and 10 and weighing more than 23 kg/50 lbs can participate only in private tours accompanied by an adult. Children and teenagers who are between 10 and 18 years of age can participate both in private and group tours, accompanied by an adult. If the child’s weight is less than 11 kg/24 lbs, the child uses a frontal seat, while a rear seat is used if the child weighs between 11 kg/24 lbs and 23 kg/50 lbs.

Children weighing more than 23 kg/50 lbs (if between 5 and 8 years of age) use a baby carrier extension connected to an adult’s e-bike. Children over the age of 8 can use a mountain or a trekking bike.

Are there any discounts for children on your tours?
Children weighing less than 23 kg/50 lbs participate for free. Those weighing more than 23 kg/50 lbs and who under the age of 14 are entitled to a reduction. Children who are above 14 years of age pay the full rate.

We are a family with children. Can we participate in a group tour or do we have to book a private tour?
If all your children weigh more than 23 kg/50 lbs and are over 10 years old, you can book both a private or a group tour. However, a private tour gives you the opportunity to customize the service and meet your needs. If any of your children weigh more than 23 kg/50 lbs and are under the age of 10, you can only book a private tour.

Is it necessary to wear a helmet during your tours?
The use of a helmet, provided by us free of charge, is mandatory.

What level of cycling ability is required in your tours?
Our city center tour is suitable for anyone who knows how to ride a bike. The tours’ pace is always on a human scale, and we take many stops. Also, all our bike tours are on e-bikes.

What responsibility do we have as participants in your tours?
Participants are responsible for choosing a tour suited to their abilities, fitness level, and health status; selecting clothing and equipment that is adequate for the season; respecting Italian laws and customs; following the rules and directions provided by the tour leader; respecting the rights and privacy of other participants. The tour leader may decide to suspend a person’s participation in a tour if he/she considers that his/her behavior causes annoyance and jeopardizes the well-being of other participants.

Is there insurance in case of theft?
Participants in our tours are not responsible for the risk of theft. This responsibility remains with Easy Bike Rent.

What are the cancellation terms of a tour booking?
The cancellation fee for a booking is determined according to the diagram below. Exceptions to these clauses are only applied in case of rain. There is no refund for those arriving late or ending a tour in advance.

Penalties:
– No penalty for canceling no later than 48 hours before departure time.
– 100% for canceling less than 48 hours before departure time

Are the tours organized by you?
We organize tours with the collaboration of a tour operator that has been active in the field of two and three wheels tours for years.